Patient Access Specialist: Friendly Front Desk & Scheduling

Winchester Cardiology and Vascular Medicine; Winchester (VA); On-site; USD 23,000 - 27,000; Full time

Job summary

Winchester Cardiology and Vascular Medicine in Winchester, VA is seeking a Patient Access Specialist to welcome patients with warmth and professionalism, register them, manage inquiries, handle payments, and support clinic operations.

The role requires scheduling appointments, coordinating tests and referrals, collecting copays, and acting as a liaison between patients and clinical staff while maintaining HIPAA privacy and a positive patient experience.

Qualifications

• High school diploma or equivalent.
• Proficiency with computers, scheduling systems, and office equipment.
• Strong verbal and written communication with patient-centered service.
• Ability to multitask in a fast-paced environment while maintaining accuracy.
• HIPAA knowledge and privacy compliance.

Responsibilities

• Greet patients and visitors warmly and identify their needs.
• Update patient demographics and insurance information accurately.
• Collect copayments, coinsurance, and outstanding balances professionally.
• Schedule appointments, tests, referrals, and follow-up care.
• Act as liaison between patients and clinical staff to promote clear communication.
• Answer phones and direct inquiries to the appropriate departments.
• Manage documents and orders with attention to privacy and accuracy.
• Use Epic EMR to access charts and communicate with patients.
• Ensure compliance with HIPAA and company standards.
• Support front desk coverage and schedule management through Buddy System.

Skills

Computer skills

Scheduling systems

Communication

Teamwork

Multitasking

HIPAA knowledge

Education

High school diploma

Tools

Epic EMR

Job description

Winchester Cardiology and Vascular Medicine in Winchester, VA is seeking a Patient Access Specialist to welcome patients with warmth and professionalism, register them, manage inquiries, handle payments, and support clinic operations.

The role requires scheduling appointments, coordinating tests and referrals, collecting copays, and acting as a liaison between patients and clinical staff while maintaining HIPAA privacy and a positive patient experience.