Patient Experience Coordinator — Multisite Front Desk

Virginia Physicians For Women; Virginia (MN); On-site; USD 26,000 - 32,000; Full time

Job summary

Virginia Physicians for Women seeks a courteous front desk professional capable of floating between our Southside offices (Koger, St. Francis, Prince George).

The role requires excellent customer service, a strong work ethic, and the ability to multitask in a high-volume medical office. Responsibilities include patient admissions and check-out, explaining financial policies, and handling copayments and insurance coordination.

Qualifications

• Proven customer service experience.
• Ability to multitask in a high-volume environment.
• Ability to establish and maintain long-term patient relationships.
• High school diploma or equivalent; medical office experience preferred.

Responsibilities

• Complete all functions of patient admission and check out.
• Explain and communicate the financial policies of VPFW.
• Explain payment plan arrangements with patients.
• Collect copayments and balances.
• Manage and resolve patient payment concerns or questions.
• Collect and coordinate patient insurance policies.
• Schedule appointments across multiple offices.
• Provide front desk coverage at Southside office locations as needed.
• Maintain regular and predictable attendance.

Skills

Customer service

multitasking

Strong work ethic

Relationship building

Education

High school diploma or equivalent

Prior medical office experience (preferred)

Job description

Virginia Physicians for Women seeks a courteous front desk professional capable of floating between our Southside offices (Koger, St. Francis, Prince George).

The role requires excellent customer service, a strong work ethic, and the ability to multitask in a high-volume medical office. Responsibilities include patient admissions and check-out, explaining financial policies, and handling copayments and insurance coordination.