Patient Access Coordinator - Front Office Champion

Conviva Care Solutions; Las Vegas (NV); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

401(k) retirement plan

Paid time off and holidays

Job summary

CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional who will be the first point of contact, ensuring a welcoming patient experience from pre-arrival through checkout. You will verify identities and insurance, facilitate check-in, collect copays, and coordinate with the clinical team to optimize throughput.

The role emphasizes data integrity, customer service, and collaboration with center staff to maintain accurate records and smooth daily operations in a 40-hour

Qualifications

• Knowledge: Computer literacy, patient eligibility and benefits, scheduling systems for staffing optimization, EMR systems and patient data management.
• Skills: Handle patient concerns while maintaining partnerships, follow defined workflows consistently, manage patient needs across scheduling, hand-offs, and follow-up, manage time and tasks efficiently, handle incoming calls accurately and professionally, maintain accurate and complete records, work effectively across teams.
• Abilities: Maintain accuracy and completeness across tasks, manage multiple tasks simultaneously while maintaining accuracy.

Responsibilities

• Pre-Visit Preparation: review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: facilitate patient check-in using digital tool and ensure all demographics information, consents, and Patient Ready signals completed.
• Queue and Wait-Time Management: monitor waiting room and EMR task queues and communicate delays to patients and staff.
• Point-of-Service (POS) Collections: discuss financial responsibility with patients, process payments accurately, and conduct daily drawer reconciliations.
• Exit and Outreach: complete patient checkout, schedule follow-ups, and outreach for missed or preventive care appointments.

Skills

Computer literacy

Patient eligibility and benefits

Scheduling systems for staffing

EMR systems and patient data

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Manage time and tasks efficiently

Handle incoming calls

Maintain accurate records

Work across teams

Reliability and integrity with PHI and

Job description

CenterWell Senior Primary Care seeks a Front Office Healthcare Support professional who will be the first point of contact, ensuring a welcoming patient experience from pre-arrival through checkout. You will verify identities and insurance, facilitate check-in, collect copays, and coordinate with the clinical team to optimize throughput.

The role emphasizes data integrity, customer service, and collaboration with center staff to maintain accurate records and smooth daily operations in a 40-hour