Patient Access & Care Coordinator

Hanger, Inc.; Abingdon (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Holidays

Medical benefits

401k

Parental leave

Referral bonus

Mentorship

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources in a fast-paced O&P clinic.

You will welcome patients, collect demographic and insurance information, handle payments, and coordinate appointments related to casts, measurements, and prosthetic care plans.

The role emphasizes strong communication, computer proficiency, and the ability to work with diverse individuals while maintaining accurate records.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Record maintenance: Ensure accurate and complete electronic health records for all patients

Skills

Front desk

Receptionist experience

Customer service

Computer proficiency

Strong communication

Education

High school diploma

Tools

Windows-based software

Email

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referral sources in a fast-paced O&P clinic.

You will welcome patients, collect demographic and insurance information, handle payments, and coordinate appointments related to casts, measurements, and prosthetic care plans.

The role emphasizes strong communication, computer proficiency, and the ability to work with diverse individuals while maintaining accurate records.