Patient Access & Front Desk Coordinator

Weill Cornell Medicine; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Weill Cornell Medicine in New York, NY seeks a Patient Coordinator to provide frontline reception, registration, and administrative support, ensuring smooth patient flow and service quality in the department.

Under supervision, you will handle check-in/out, scheduling, registrations, and insurance details, educate patients about the portal, respond to inquiries, and support billing activities to contribute to efficient operations.

Qualifications

• High school diploma or GED required.
• Approximately 1+ year experience in customer/patient service.
• Experience with EPIC or other EMR systems preferred.
• Knowledge of CPT/ICD coding and third-party payor reimbursement is a plus.

Responsibilities

• Front-end revenue cycle tasks: check-in/check-out and collecting payments.
• Schedule, confirm, re-schedule and cancel patient appointments.
• Register new patients with demographics and insurance details.
• Enter patients into the practice management system and notify clinicians.
• Ensure pre-visit documentation and authorizations are obtained when needed.
• Distribute informational brochures and educate patients about brochures.
• Educate patients about the patient portal and encourage portal use.
• Answer phones, respond to inquiries, and triage calls to staff.
• Maintain waiting areas in a neat and tidy condition.

Skills

Customer service

Telephone etiquette

Front desk operations

Education

High school diploma or GED

Tools

EPIC Scheduling

EPIC-Care

eMR

Job description

Weill Cornell Medicine in New York, NY seeks a Patient Coordinator to provide frontline reception, registration, and administrative support, ensuring smooth patient flow and service quality in the department.

Under supervision, you will handle check-in/out, scheduling, registrations, and insurance details, educate patients about the portal, respond to inquiries, and support billing activities to contribute to efficient operations.