Patient Access & Front Desk Coordinator

Hanger, Inc.; Jacksonville (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Compensation Packages

8 Paid National Holidays

4 additional Floating Holidays

PTO including Vacation and Sick time

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Paid Parental Bonding Leave

Employee Referral Bonus Program

Mentorship Programs

Job summary

Hanger, Inc. in Jacksonville, FL is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet arrivals, verify demographics and insurance, collect copays, and support scheduling for casts, measures, and prosthetic care plans. The ideal candidate has prior receptionist or medical front office experience, solid computer skills, and a commitment to accuracy and patient service.

Qualifications

• High school diploma or equivalent
• Front desk/reception or medical front office experience preferred
• Valid driver’s license and driving record within policy standards
• Strong communication and computer proficiency

Responsibilities

• Patient Reception: Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk
• Patient Intake: Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Financial Transactions: Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Appointment Scheduling: Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Patient Support: Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Administrative Assistance: Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Record Maintenance: Ensure accurate and complete electronic health records for all patients

Skills

Customer service

Receptionist experience

Computer skills

Communication skills

Typing 30 wpm

Education

High school diploma

Tools

Windows-based software

Email

EHR systems

Job description

Hanger, Inc. in Jacksonville, FL is seeking a friendly front desk receptionist to ensure a seamless experience for patients, staff, and referral sources.

You will greet arrivals, verify demographics and insurance, collect copays, and support scheduling for casts, measures, and prosthetic care plans. The ideal candidate has prior receptionist or medical front office experience, solid computer skills, and a commitment to accuracy and patient service.