Patient Access & Front Desk Coordinator — Benefits

Hanger; Hillside (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Holidays

PTO

Benefits package

401k

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. in Hillside, IL is seeking a front office receptionist to ensure a seamless patient experience.

You will greet patients, verify insurance and demographics, collect payments, and coordinate appointments in a fast-paced orthotics and prosthetics clinic. This role requires strong communication, computer proficiency, and the ability to work with diverse teams, including the Revenue Cycle Management group.

Qualifications

• High school diploma or equivalent combination of education and experience required.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients, provide wait time information at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Skills

Customer service

Communication skills

Computer proficiency

Front desk experience

Education

High school diploma

Tools

Windows OS

Email

Job description

Hanger, Inc. in Hillside, IL is seeking a front office receptionist to ensure a seamless patient experience.

You will greet patients, verify insurance and demographics, collect payments, and coordinate appointments in a fast-paced orthotics and prosthetics clinic. This role requires strong communication, computer proficiency, and the ability to work with diverse teams, including the Revenue Cycle Management group.