Patient Access & Front Desk Specialist

Beth Israel Lahey Health; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Reception Desk Representative for a full-time 30-hour schedule, Monday through Friday, 12:00 pm to 6:00 pm. You will greet patients, schedule appointments, and verify demographics and insurance data across departments.

The role requires 1–3 years in customer service, strong communication, medical terminology familiarity, and the ability to work calmly in stressful situations. Fluency in English and basic computer skills are essential.

Qualifications

• Requires a High School diploma or GED; Associate’s degree preferred.
• 1-3 years in a customer service role.
• Excellent listening, problem solving and calm demeanor under pressure.
• Strong verbal communication, attention to detail and keyboarding skills.
• Basic familiarity with computers and web-based applications; medical terminology helpful.

Responsibilities

• Greet patients and the public; schedule appointments and check in/out patients across multiple providers.
• Update demographics and insurance information accurately at scheduling and check-in.
• Answer and screen calls; direct patients to appropriate provider or triage as needed.
• Communicate with physicians and staff via email or internal systems with clear, timely messaging.
• Handle challenging situations calmly and seek supervisor input when needed.

Skills

Active listening

Problem solving

Verbal communication

Customer service

Keyboarding

Medical terminology

Interpersonal skills

Teamwork

Computer literacy

Education

High School diploma or GED

Associate’s degree

Job description

Beth Israel Lahey Health is seeking a Reception Desk Representative for a full-time 30-hour schedule, Monday through Friday, 12:00 pm to 6:00 pm. You will greet patients, schedule appointments, and verify demographics and insurance data across departments.

The role requires 1–3 years in customer service, strong communication, medical terminology familiarity, and the ability to work calmly in stressful situations. Fluency in English and basic computer skills are essential.