Patient Access & Financial Services Rep

Banner Health; Gilbert (AZ); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Banner Health in Gilbert, AZ seeks a Front Office/Patient Financial Services Representative to be the first point of contact for patients at the Banner Health Center (155 E Warner Rd). The role includes registration, insurance verification and guiding patients on financial options to maximize reimbursement.

Schedule appointments and support the care team in a fast-paced setting. The position requires strong customer service skills and the ability to manage diverse tasks while maintaining

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services, financial/insurance processes or related experience.
• Strong interpersonal, oral and written communication skills.
• Proficiency with common office software (word processing, spreadsheets, databases).

Responsabilités

• Registration/check-in and data entry; provide patients with intake forms and collect signatures.
• Verify insurance eligibility and obtain pre-certifications or authorizations as needed.
• Explain policies, collect patient liability, and offer financial options for reimbursement.
• Enter payments/charges and reconcile daily activity; balance cash drawer and prepare deposits.
• Schedule appointments and ensure patients are prepared for visits.
• Communicate with patients and care teams to resolve concerns and facilitate flow.

Connaissances

Customer service

Phone etiquette

Data entry

Interpersonal skills

Formation

High school diploma/GED

Outils

Microsoft Office

Description du poste

Banner Health in Gilbert, AZ seeks a Front Office/Patient Financial Services Representative to be the first point of contact for patients at the Banner Health Center (155 E Warner Rd). The role includes registration, insurance verification and guiding patients on financial options to maximize reimbursement.

Schedule appointments and support the care team in a fast-paced setting. The position requires strong customer service skills and the ability to manage diverse tasks while maintaining