Patient Access & Billing Specialist

Banner Health; Queen Creek (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Banner Health is seeking a Front Office/PFS Representative at the Queen Creek location. You will be the first point of contact, handling registration, scheduling, and insurance verification to support accurate reimbursement and smooth patient flow.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Training and team collaboration are key features of this position.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• Knowledge of patient financial services or insurance processes a plus.
• Ability to multitask with minimal supervision and to work independently.
• Strong interpersonal, oral, and written communication skills for diverse audiences.
• Proficiency with common office software (word processing, spreadsheet, database).

Responsibilities

• Answers phones and schedules patient appointments to ensure smooth patient flow.
• Verifies insurance eligibility and benefits; assists with pre-certifications, referrals, and authorizations.
• Collects patient liability and explains financial policies and payment options.
• Posts payments and maintains daily reconciliation; balances cash drawer and prepares deposits.
• Schedules visits and procedures, and ensures patients are prepared for their appointments.
• Provides excellent customer service and effective communication with patients, care team, and external partners.
• Assists with patient record requests and supports in-clinic workflows as needed.

Skills

Customer service

Interpersonal skills

Oral communication

Written communication

Data entry

Phone etiquette

Education

High school diploma/GED

Tools

Office software

Job description

Banner Health is seeking a Front Office/PFS Representative at the Queen Creek location. You will be the first point of contact, handling registration, scheduling, and insurance verification to support accurate reimbursement and smooth patient flow.

The role emphasizes strong customer service, effective communication, and the ability to manage multiple tasks in a fast-paced environment. Training and team collaboration are key features of this position.