Front Desk & Patient Financial Specialist

Banner Medical Group

Chandler (AZ)

On-site

USD 42,000 - 54,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Banner Health in Chandler, Arizona, is seeking a Patient Financial Services Rep to support patient flow by handling registration, insurance verification, and payment collection. The role includes scheduling, documenting, and guiding patients through financial processes within the Banner Medical Group network.

The position emphasizes strong customer service, attention to insurance details, and compliance with policies.

Qualifications

High school diploma or GED.
Knowledge of patient financial services or insurance processes.
Ability to manage multiple tasks with minimal supervision.
Strong interpersonal and written/oral communication skills.
Proficiency with common office software.

Responsibilities

Performs registration/check-in and data entry, obtaining signatures and providing intake forms.
Verifies insurance eligibility and pre-certifications; validates referrals and authorizations.
Calculates and collects patient liability; explains financial policies and resources.
Enters payments/charges, balances cash drawer, and coordinates with centralized billing.
Schedules appointments and coordinates with payors; confirms next-day appointments and patient readiness.
Provides customer service via calls, emails, and in-person interactions; communicates with care team and external parties.
Responds to requests for patient records per policy and laws.
Supports patient flow with various tasks including escorting patients and handling supplies.