Orthopedics Front Desk & Patient Financials Specialist

Banner Health; Glendale (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Banner Health is seeking a Front Desk Patient Financial Services Representative in Glendale, AZ. The role supports patient flow, handles registration, verifies insurance, and explains financial options while guiding patients through billing interactions.

The position emphasizes accuracy in data entry and strong customer service in a fast-paced environment. Responsibilities include scheduling, collecting patient liabilities, posting payments, and coordinating with payors to maximize

Qualifications

• High school diploma or GED required.
• Relevant experience in patient financial services or insurance processes preferred.
• Strong interpersonal, oral, and written communication skills.
• Experience with data entry, cash handling, and office software acceptable.

Responsibilities

• Register/check-in for patients and collect necessary information and signatures.
• Verify insurance benefits and authorizations; assist in referrals and pre-certifications.
• Explain financial policies and arrange alternative payment options for patients.
• Enter payments/charges and reconcile daily finances; balance cash drawer.

Skills

Interpersonal skills

Oral and written communication

Data entry

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

MS Office

Excel

Database software

Job description

Banner Health is seeking a Front Desk Patient Financial Services Representative in Glendale, AZ. The role supports patient flow, handles registration, verifies insurance, and explains financial options while guiding patients through billing interactions.

The position emphasizes accuracy in data entry and strong customer service in a fast-paced environment. Responsibilities include scheduling, collecting patient liabilities, posting payments, and coordinating with payors to maximize