Patient Access & Financial Concierge

Wellstar Health System, Inc.; United States; On-site; USD 38,000 - 48,000; Full time

Job summary

Wellstar Health System, Inc. is seeking a Patient Access Services representative to greet patients, collect accurate demographic, financial and insurance information, and ensure smooth registration processes.

The role includes screening for eligibility and pre-certification requirements, and coordinating financial arrangements to reduce patient risk. The position emphasizes strong data-entry skills, clear communication, and adherence to HIPAA.

Qualifications

• High School Diploma or GED required; Associates degree preferred.
• Minimum 1 year in a healthcare or institutional setting.
• Experience with data entry and use of patient registration systems.
• Proficiency with Microsoft Office; Epic experience preferred.

Responsibilities

• Interview patients to obtain demographic, financial and insurance information.
• Enter patient information into the registration system and verify accuracy.
• Verify insurance coverage for inpatients and outpatients.
• Assist with scheduling, pre-admission and pre-certifications.
• Explain financial policies and collect estimated self-pay balances.
• Maintain confidentiality of patient information per HIPAA.

Skills

Data entry

Communicatio n skills

Written communication

Attention to detail

Self-directed

Problem solving

Education

High School Diploma / GED

Associates degree preferred

Tools

Epic

Microsoft Office

Job description

Wellstar Health System, Inc. is seeking a Patient Access Services representative to greet patients, collect accurate demographic, financial and insurance information, and ensure smooth registration processes.

The role includes screening for eligibility and pre-certification requirements, and coordinating financial arrangements to reduce patient risk. The position emphasizes strong data-entry skills, clear communication, and adherence to HIPAA.