Patient Access Specialist: Registration & Verification

St. Francis-Emory Healthcare; Columbus (GA); On-site; USD 23,000 - 32,000; Full time

Job summary

St. Francis–Emory Healthcare in Columbus, GA seeks a Patient Access Registrar to coordinate registration, insurance verification, and financial clearance.

You will collect patient information, verify eligibility, secure pre-certifications, and collect payments while delivering excellent customer service in an acute care setting. The role requires accurate data entry, HIPAA compliance, and strong communication with patients and clinical staff.

Qualifications

• Excellent communication and customer service.
• Strong attention to detail and accuracy in data entry.
• Basic knowledge of insurance verification and medical terminology.

Responsibilities

• Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Provide patients with information on financial obligations, including co-pays, deductibles, and payment options.
• Collect and document payments, issue receipts, and balance cash drawers daily.
• Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments.
• Distribute and explain forms, documents, and educational materials to patients and family members.
• Respond to patient inquiries regarding registration, insurance, and billing processes.
• Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information.
• Document all patient interactions and update electronic medical records as required.
• Assist with rescheduling and managing patient appointments as needed.

Skills

Communication

Customer service

Data entry

Medical terminology

Multitasking

Professional demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

EMR systems

Job description

St. Francis–Emory Healthcare in Columbus, GA seeks a Patient Access Registrar to coordinate registration, insurance verification, and financial clearance.

You will collect patient information, verify eligibility, secure pre-certifications, and collect payments while delivering excellent customer service in an acute care setting. The role requires accurate data entry, HIPAA compliance, and strong communication with patients and clinical staff.