Dermatology Patient Access & Service Associate

Advocate Aurora Health; Rome (GA); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Advocate Health is seeking a front-desk patient access professional to greet patients, verify demographics and insurance, complete registrations, and collect balances while maintaining high accuracy.

The role supports efficient patient flow, adheres to Medicare, HIPAA, EMTALA guidelines, and uses Outlook/Excel for scheduling and tracking. A fast-paced environment with strong customer service awaits.

Qualifications

• High school diploma or GED required; patient access, scheduling, registration and financial clearance experience preferred.
• Familiarity with Medicare, HIPAA, EMTALA and insurance pre-certification requirements.

Responsibilities

• Greets patients and manages flow to ensure efficient, courteous care.
• Verifies and updates patient demographics and insurance information.
• Completes walk-in registrations and collects out-of-pocket amounts as applicable.
• Proactively communicates issues and supports process improvement initiatives.
• Maintains knowledge of payer requirements and pre-authorization guidelines.
• Ensures accurate patient checkout and schedules follow-up appointments.

Skills

Customer service

HIPAA rules

Medicare knowledge

Critical thinking

Multitasking

Phone etiquette

Communication

Education

High school diploma

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Advocate Health is seeking a front-desk patient access professional to greet patients, verify demographics and insurance, complete registrations, and collect balances while maintaining high accuracy.

The role supports efficient patient flow, adheres to Medicare, HIPAA, EMTALA guidelines, and uses Outlook/Excel for scheduling and tracking. A fast-paced environment with strong customer service awaits.