Patient Access & Financial Clearance Specialist

Banner Health; Phoenix (AZ); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Paid orientation

Weekly pay

Employee Assistance Program

Discount Entertainment tickets

Job summary

Banner Health in Phoenix, AZ is seeking a Patient Access Pre-Services Representative to pre-register patients and secure financial clearance for outpatient procedures. You will verify insurance, create estimates, verify demographics, and educate patients on benefits while safeguarding privacy.

The role requires 1–2 years of healthcare insurance experience and strong customer-focused communication in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service or financial-related work experience.
• Strong communication and problem-solving skills.

Responsibilities

• Verify insurance benefits and eligibility for scheduled services.
• Create patient estimates and assist with financial clearance ahead of the date of service.
• Educate patients on insurance benefits and financial liability.
• Communicate effectively with patients to provide a positive experience and de-escalate when needed.
• Maintain accurate documentation and coordinate with departments to clear balances.

Skills

Customer service

Financial counseling

Negotiation

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Job description

Banner Health in Phoenix, AZ is seeking a Patient Access Pre-Services Representative to pre-register patients and secure financial clearance for outpatient procedures. You will verify insurance, create estimates, verify demographics, and educate patients on benefits while safeguarding privacy.

The role requires 1–2 years of healthcare insurance experience and strong customer-focused communication in a fast-paced setting.