Patient Access & Billing Specialist

Atrium Health; Lexington (NC); On-site; USD 34,000 - 45,000; Full time

Job summary

Atrium Health in North Carolina is seeking a Patient Access Specialist to greet patients, register them, verify demographics and insurance, and collect outstanding balances. The role requires a high school diploma or GED and experience in scheduling, insurance verification, or billing is preferred.

Strong communication, HIPAA knowledge, and the ability to work efficiently under pressure are essential for delivering excellent patient service and supporting financial clearance processes.

Qualifications

• High school diploma or GED required.
• Experience in patient access, scheduling or insurance verification preferred.
• Knowledge of Medicare, Medicaid and third-party payer requirements.

Responsibilities

• Greet patients and manage patient flow efficiently and courteously.
• Complete registration on walk-ins and verify/update demographics and insurance.
• Verify benefits, collect out-of-pocket liability and outstanding balances.
• Follow financial clearance policy for non-urgent services when needed.
• Identify patients needing financial assistance and refer to Financial Counselor.
• Close visits, schedule follow-ups and provide necessary documents.
• Maintain knowledge of payer requirements and pre-authorization rules.
• Communicate issues to management and meet productivity targets.
• Maintain excellent public relations with patients, families and staff.

Skills

Customer service

HIPAA knowledge

Medicare knowledge

Medicaid knowledge

Insurance verification

Communication skills

Microsoft Outlook

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

Job description

Atrium Health in North Carolina is seeking a Patient Access Specialist to greet patients, register them, verify demographics and insurance, and collect outstanding balances. The role requires a high school diploma or GED and experience in scheduling, insurance verification, or billing is preferred.

Strong communication, HIPAA knowledge, and the ability to work efficiently under pressure are essential for delivering excellent patient service and supporting financial clearance processes.