Patient Experience Front Desk Specialist

Banner Medical Group; Mesa (AZ); Vor Ort; USD 36.000 - 48.000; Vollzeit

Zusammenfassung

Banner Medical Group in Mesa, AZ is seeking a Front Office/Customer Experience Representative to be the first point of contact for patients and visitors at the front desk. The role supports patient registration, appointment scheduling, and financial guidance to maximize reimbursement while delivering a welcoming experience.

Responsibilities include verifying insurance, handling referrals, collecting patient liabilities, posting payments, and assisting with patient services.

Qualifikationen

• High school diploma or GED required.
• Experience in patient financial services, billing or insurance processes preferred.
• Ability to manage multiple tasks simultaneously with minimal supervision.
• Strong interpersonal, oral, and written communication skills.

Aufgaben

• Registers/check-ins and data entry, collects signatures and insurance information.
• Verifies insurance eligibility and handles pre-certifications, referrals, and authorizations as needed.
• Explains financial policies and assists patients with payment options and reimbursement processes.
• Posts payments/charges and reconciles daily activity; balances cash drawer and prepares deposits.
• Schedules appointments and procedures, confirming next-day visits and preparing patients.

Ausbildung

High school diploma or GED

Jobbeschreibung

Banner Medical Group in Mesa, AZ is seeking a Front Office/Customer Experience Representative to be the first point of contact for patients and visitors at the front desk. The role supports patient registration, appointment scheduling, and financial guidance to maximize reimbursement while delivering a welcoming experience.

Responsibilities include verifying insurance, handling referrals, collecting patient liabilities, posting payments, and assisting with patient services.