Patient Access & Registration Specialist

1103 Team Member Services; Tampa (FL); On-site; USD 22,000 - 35,000; Full time

Job summary

AdventHealth Tampa is seeking a Guest Services/Registration professional to join our team. You will answer calls, verify patient demographics and insurance, register patients, and support discharge processes to maximize reimbursement.

The role emphasizes accurate data entry, collaboration with clinical partners, and patient education on test locations and patient portals. A health services admin background and CHAA certification are preferred.

Qualifications

• Associate's degree in Health Services Administration or related field.
• High School diploma or equivalent preferred.
• Certified Healthcare Access Associate (CHAA) is listed as a credential.

Responsibilities

• Answer incoming phone calls and direct inquiries.
• Register patients, verify demographics, insurance, and billing information.
• Process forms, facilitate discharge, and maximize reimbursement.
• Clarify eligibility and benefits memos to support post-care needs.
• Coordinate with clinical partners to ensure smooth patient flow.
• Educate patients on test locations and patient portal usage.

Skills

Customer service

Medical terminology

Billing processes

Education

Associate's Degree in Health Services Administration or related field

High School Diploma or equivalent (preferred)

CHAA certification (certification)

Job description

AdventHealth Tampa is seeking a Guest Services/Registration professional to join our team. You will answer calls, verify patient demographics and insurance, register patients, and support discharge processes to maximize reimbursement.

The role emphasizes accurate data entry, collaboration with clinical partners, and patient education on test locations and patient portals. A health services admin background and CHAA certification are preferred.