Guest Experience Navigator - Medical Front Desk

JumpStart Games; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

JumpStart Games is seeking a front desk registration associate to warmly welcome guests, verify addresses and phone numbers, and update emergency contact and guarantor details. The role emphasizes collecting Meaningful Use information to support comprehensive patient care.

Responsibilities include verifying demographics, managing forms, and ensuring accurate payment processing and scheduling, with potential weekend hours. Prior healthcare experience is preferred.

Qualifications

• High school diploma or GED required.
• 1+ years' experience in medical/insurance environment preferred.
• Medical terminology knowledge is advantageous.

Responsibilities

• Verify demographics and perform patient searches to avoid duplicates.
• Provide patient questionnaires and forms per protocols.
• Verify payment sources and run eligibility checks for insurances.
• Monitor lobby and communicate wait times to patients.
• Keep lobby neat and manage reading materials.
• Schedule and cancel appointments per protocols.
• Collect payments and issue receipts per IDX policy.

Skills

Customer service

Demographics verification

Communication skills

Attention to detail

Education

High school diploma or GED

Tools

EPM system

Billing/Eligibility systems

Job description

JumpStart Games is seeking a front desk registration associate to warmly welcome guests, verify addresses and phone numbers, and update emergency contact and guarantor details. The role emphasizes collecting Meaningful Use information to support comprehensive patient care.

Responsibilities include verifying demographics, managing forms, and ensuring accurate payment processing and scheduling, with potential weekend hours. Prior healthcare experience is preferred.