Bilingual Front Desk & Patient Access Coordinator

humana; Houston (TX); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

Humana CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role acts as Patient Access Coordinator onsite, verifying identity and insurance data to prevent denials while guiding patients through the clinic workflow.

Responsibilities include pre-visit prep, digital intake, queue management, and POS in a 40-hour workweek with eligibility and benefits knowledge,

Qualifications

• Knowledge of patient eligibility and benefits processes.
• Ability to use scheduling and EMR systems to manage patient flow.
• Strong communication skills for patient interaction and teamwork.

Responsibilities

• Prepare for patient visits by reviewing schedules and documentation.
• Complete digital intake with accurate demographics and consents.
• Monitor queue and wait times; communicate delays to patients and staff.
• Discuss financial responsibilities with patients and process payments with accuracy.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Patient concerns

Workflow adherence

Time management

Phone etiquette

Record keeping

Cross-team collaboration

Job description

Humana CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role acts as Patient Access Coordinator onsite, verifying identity and insurance data to prevent denials while guiding patients through the clinic workflow.

Responsibilities include pre-visit prep, digital intake, queue management, and POS in a 40-hour workweek with eligibility and benefits knowledge,