Patient Access Coordinator — Front Desk & Care Experience

Humana Inc; Surprise (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Job summary

Humana Inc. CenterWell Senior Primary Care in Surprise, AZ seeks a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout. You will verify identities, explain benefits, and manage scheduling and payments with integrity.

This role focuses on data quality, patient readiness, and efficient flow of patients through the clinic, while upholding Humana's commitment to compassionate, personalized care.

Qualifications

• Knowledge of computer literacy and patient eligibility processes.
• Familiar with scheduling systems to optimize staffing levels.
• Ability to handle patient concerns with professionalism and empathy.

Responsibilities

• Deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.
• Verify patient identity and insurance coverage for data integrity.
• Manage front-desk flow to minimize wait times and maximize throughput.
• Collect co-pays and outstanding balances at point of service.
• Schedule follow-ups and conduct outbound outreach for no-shows or preventive care.

Skills

Computer literacy

Patient eligibility and benefits

Scheduling systems proficiency

Handle patient concerns

Follow workflows

Multitasking

Communication with teams

Record keeping

Interpersonal skills

Job description

Humana Inc. CenterWell Senior Primary Care in Surprise, AZ seeks a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout. You will verify identities, explain benefits, and manage scheduling and payments with integrity.

This role focuses on data quality, patient readiness, and efficient flow of patients through the clinic, while upholding Humana's commitment to compassionate, personalized care.