Patient Access Lead — Front Office & Flow Orchestrator

Humana Inc; Pasadena (CA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Disability insurance

Life insurance

Job summary

Humana Inc. in Pasadena, CA, seeks a Front Office Healthcare Support professional to join CenterWell Senior Primary Care.

You will be the first point of contact, ensuring a welcoming patient experience from pre-arrival through checkout, and verify insurance and eligibility with care and accuracy. You will handle digital check-in, collect co-pays, reconcile cash, and coordinate with clinicians to minimize wait times while maintaining accurate records.

Qualifications

• Knowledge of patient eligibility and benefits
• Ability to use scheduling systems to improve staffing levels
• Strong communication with patients and staff

Responsibilities

• Pre-Visit Preparation and ensuring documentation is complete
• Facilitate patient check-in via digital tools
• Monitor waiting areas and queues, communicate delays
• Collect co-pays and process payments with accuracy
• Manage checkout and schedule follow-ups for patients

Skills

Customer service

Communication

Empathy

Attention to detail

Time management

Cash handling

Tools

EMR systems

Scheduling systems

Digital intake tools

Job description

Humana Inc. in Pasadena, CA, seeks a Front Office Healthcare Support professional to join CenterWell Senior Primary Care.

You will be the first point of contact, ensuring a welcoming patient experience from pre-arrival through checkout, and verify insurance and eligibility with care and accuracy. You will handle digital check-in, collect co-pays, reconcile cash, and coordinate with clinicians to minimize wait times while maintaining accurate records.