Patient Access & Experience Coordinator

University Hospitals Pain Management; Ravenna (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

University Hospitals Pain Management in Ravenna, OH seeks a Patient Access Representative to be the first point of contact for patients and families. You will help verify demographics, insurance, and payment information, ensuring accuracy and a smooth check-in process.

You will answer phones, assist with MyChart, process payments, and coordinate with care teams to keep appointments on schedule. This role emphasizes exceptional service, privacy compliance, and teamwork within the UH system.

Qualifications

• Prior experience registering patients and validating demographics.
• Experience with insurance and financial information entry.
• Excellent communication and scheduling skills.
• Proficient in handling PHI and privacy policies.

Responsibilities

• Check patients in/out for medical visits.
• Answer phone and address inquiries, schedule appointments.
• Assist with MyChart enrollment and use.
• Enter and verify demographic, insurance and financial data.
• Process patient payments for copays, coinsurance, deductibles and balances.
• Manage EPIC workqueues and inbasket messages.
• Schedule referrals and follow-up visits.

Skills

EPIC experience

Patient registration

Phone & scheduling

Customer service

Tools

EPIC

Job description

University Hospitals Pain Management in Ravenna, OH seeks a Patient Access Representative to be the first point of contact for patients and families. You will help verify demographics, insurance, and payment information, ensuring accuracy and a smooth check-in process.

You will answer phones, assist with MyChart, process payments, and coordinate with care teams to keep appointments on schedule. This role emphasizes exceptional service, privacy compliance, and teamwork within the UH system.