Patient Access & Experience Advocate

University Hospitals; Parma (OH); On-site; USD 34,000 - 52,000; Full time

Job summary

University Hospitals in Ohio seeks a Patient Access Representative to be the first point of contact for patients and families, ensuring accurate demographic, insurance, and payment information while delivering exceptional service.

Key duties include checking in/out patients, answering phones, assisting with MyChart enrollment, EPIC tasks, scheduling referrals, collecting payments, and coordinating with care teams to keep appointments on schedule and improve the patient experience.

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC

Job description

University Hospitals in Ohio seeks a Patient Access Representative to be the first point of contact for patients and families, ensuring accurate demographic, insurance, and payment information while delivering exceptional service.

Key duties include checking in/out patients, answering phones, assisting with MyChart enrollment, EPIC tasks, scheduling referrals, collecting payments, and coordinating with care teams to keep appointments on schedule and improve the patient experience.