Patient Access Coordinator: Onsite Front Desk (Roanoke)

Frontline Consulting Services (FCS) Inc; Roanoke (VA); On-site; USD 51,577,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Frontline Consulting Services (FCS) Inc is seeking a dedicated front office associate to work onsite in Roanoke, VA. The role requires at least 1 year of insurance verification experience, strong patient check-in/out skills, and accurate EMR data entry.

You will handle high call volumes, schedule follow-ups, and verify eligibility while supporting two major healthcare systems. This is a contract-to-hire position with a pay range of $18.00–$23.00 per hour, rotating weekends not required, and

Qualifications

• At least 1 year of insurance verification experience.
• Front office duties including patient check-in/out and intake paperwork.
• Experience with EMR systems and handling high inbound call volume.

Responsibilities

• Answers incoming calls in a professional and courteous manner, directing requests to clinical staff as needed.
• Greets patients and visitors in a welcoming and helpful manner.
• Obtains patient demographic information and accurately updates EHR.
• Schedules patient appointments and ensures follow-up is completed.
• Confirms future appointments and follows up as required.
• Verifies eligibility and handles basic payment collection.

Skills

Insurance verification

Front desk / Patient intake

EMR systems

Tools

EMR software

Job description

Frontline Consulting Services (FCS) Inc is seeking a dedicated front office associate to work onsite in Roanoke, VA. The role requires at least 1 year of insurance verification experience, strong patient check-in/out skills, and accurate EMR data entry.

You will handle high call volumes, schedule follow-ups, and verify eligibility while supporting two major healthcare systems. This is a contract-to-hire position with a pay range of $18.00–$23.00 per hour, rotating weekends not required, and