Gastroenterology Front Office Specialist

CP01 Carilion Medical Center; Roanoke (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Pension plan

Paid time off

Onsite fitness

Health app access

Childcare discounts

Education & training

Job summary

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate for Gastroenterology to support front office operations, including patient registration, scheduling, check-in, and check-out. This role also involves insurance referrals, eligibility verification, and basic data entry using EMR systems.

Qualifications require a high school diploma or GED. No prior experience is needed, but strong customer service and communication skills, knowledge of medical terminology, and

Qualifications

• Strong customer service orientation and communication skills.
• Knowledge of medical terminology, office procedures, and electronic medical records.
• Proficiency in computer data entry and Microsoft Office applications.
• Ability to multitask and maintain attention to detail in a fast-paced environment.

Responsibilities

• Perform front office functions including patient registration, scheduling, check-in, and check-out.
• Manage multi-line phone systems; screen calls and route messages.
• Maintain accurate patient demographics, insurance, and eligibility information.
• Collect co-pays, deductibles, and other payments and balance daily transactions.
• Coordinate referrals and obtain insurance authorizations as required.
• Maintain and organize medical records in compliance with regulatory standards.
• Perform charge entry, coding support, and resolve billing-related issues.
• Use EMR systems for scheduling, reporting, and documentation.
• Provide directions and assistance to patients and visitors.
• Maintain reports, databases, and spreadsheets and perform basic data analysis.
• Support administrative functions including correspondence, reports, and meeting materials.
• Assist with event coordination, scheduling logistics, and departmental projects.
• Perform basic clinical support tasks under supervision.

Skills

Customer service

Communication skills

Medical terminology

Office procedures

Electronic medical records

Data entry

Microsoft Office

Multitasking

Attention to detail

Education

High school diploma or GED

Job description

Carilion Clinic in Roanoke, VA is seeking a Healthcare Administrative Associate for Gastroenterology to support front office operations, including patient registration, scheduling, check-in, and check-out. This role also involves insurance referrals, eligibility verification, and basic data entry using EMR systems.

Qualifications require a high school diploma or GED. No prior experience is needed, but strong customer service and communication skills, knowledge of medical terminology, and