Front Desk Administrator

Frontline Consulting Services (FCS) Inc; Roanoke (VA); Presencial; USD 51.577.000 - 65.904.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Descripción de la vacante

Frontline Consulting Services (FCS) Inc is seeking a dedicated front office associate to work onsite in Roanoke, VA. The role requires at least 1 year of insurance verification experience, strong patient check-in/out skills, and accurate EMR data entry.

You will handle high call volumes, schedule follow-ups, and verify eligibility while supporting two major healthcare systems. This is a contract-to-hire position with a pay range of $18.00–$23.00 per hour, rotating weekends not required, and

Formación

• At least 1 year of insurance verification experience.
• Front office duties including patient check-in/out and intake paperwork.
• Experience with EMR systems and handling high inbound call volume.

Responsabilidades

• Answers incoming calls in a professional and courteous manner, directing requests to clinical staff as needed.
• Greets patients and visitors in a welcoming and helpful manner.
• Obtains patient demographic information and accurately updates EHR.
• Schedules patient appointments and ensures follow-up is completed.
• Confirms future appointments and follows up as required.
• Verifies eligibility and handles basic payment collection.

Conocimientos

Insurance verification

Front desk / Patient intake

EMR systems

Herramientas

EMR software

Descripción del empleo

Must be willing to work 5 days a week onsite in Roanoke, VA.

Must have AT LEAST 1 year of insurance verification experience.

Description

This person will be working in their front office. They will be checking in patients, getting intake paperwork completed, insurance cards, checking out patients, scheduling follow up appointments, collecting any financial payments at the end, verifying eligibility, calling patients to schedule appointments for initial evaluations, answer phone calls (they get over 100 inbound calls a day). They work with two large healthcare systems. They get a lot of faxes (about 30-50 a day). Ensuring the faxes are getting put in to their EMR systems. They will only be doing the front end of the process, not processing or submitting any of the claims.

• Answers incoming calls in a professional and courteous manner, promptly responding to requests and inquiries or directing/triaging calls for clinical personnel
• Greets patients and visitors in a welcoming and helpful manner
• Obtains patient demographic information and accurately enters and updates EHR
• Schedules patient appointments and ensures that all required follow-up is complete
• Confirms future appointments following
• EMR experience

Job Type & Location

This is a Contract to Hire position based out of Roanoke, VA.

Pay and Benefits

The pay range for this position is $18.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Roanoke, VA.

Application Deadline

This position is anticipated to close on Oct 15, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.