Patient Access Coordinator: Insurance Verification & Scheduling

Addison Group; Chattanooga (TN); Vor Ort; USD 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical benefits

Dental benefits

Vision benefits

401(k)

Zusammenfassung

Addison Group currently seeks a Patient Access Specialist in Chattanooga to support patient registration and scheduling. You will be the first point of contact, ensuring accurate data, verifying insurance, and coordinating appointments with clinicians in a fast-paced healthcare environment.

The role emphasizes HIPAA compliance, accurate EMR/documentation, and patient-focused service, with competitive hourly pay and full benefits. A background in medical scheduling is preferred.

Qualifikationen

• High school diploma or GED required.
• Minimum of 1-2 years of experience in patient registration, medical scheduling, healthcare customer service, or related role.
• Experience verifying insurance coverage and obtaining prior authorizations is required.
• Working knowledge of medical terminology and healthcare insurance processes.
• Experience using electronic medical record systems such as Epic, Cerner, or similar platforms preferred.
• Strong communication, organizational, and customer service skills.
• Associate degree or healthcare-related certification is a plus.

Aufgaben

• Welcome patients in person and by phone while providing professional and courteous customer service.
• Coordinate new and existing patient appointments, including scheduling, rescheduling, and appointment confirmations.
• Complete patient registration and maintain accurate demographic and insurance information within the electronic medical record.
• Verify insurance eligibility, benefits, referrals, and authorization requirements prior to scheduled services.
• Discuss patient financial responsibilities, including copays, deductibles, and outstanding balances, and collect payments as appropriate.
• Obtain required consent forms and ensure all patient documentation is complete before services are provided.
• Collaborate with clinical staff, providers, and insurance representatives to support efficient patient care and resolve scheduling or coverage issues.
• Maintain accurate records while adhering to HIPAA guidelines and organizational policies.
• Utilize EMR/EHR systems to document patient information and support daily registration activities.
• Address patient questions and concerns with professionalism while helping resolve registration and insurance-related issues.

Kenntnisse

Customer service

Communication

Multitasking

HIPAA compliance

Ausbildung

High school diploma or GED

Tools

Epic

Cerner

EMR/EHR systems

Jobbeschreibung

Addison Group currently seeks a Patient Access Specialist in Chattanooga to support patient registration and scheduling. You will be the first point of contact, ensuring accurate data, verifying insurance, and coordinating appointments with clinicians in a fast-paced healthcare environment.

The role emphasizes HIPAA compliance, accurate EMR/documentation, and patient-focused service, with competitive hourly pay and full benefits. A background in medical scheduling is preferred.