Patient Access Specialist: Smooth Check-In & Billing

Resurgens Orthopaedics; McDonough (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

Resurgens Orthopaedics is seeking a Patient Access Representative to greet patients, verify demographics and insurance, and input data into the EHR system with accuracy.

The role includes verifying coverage, obtaining prior authorizations, scheduling appointments, and explaining financial responsibilities to patients while maintaining HIPAA standards. Prior experience in healthcare registration and familiarity with scheduling software are preferred.

Qualifications

• Certification in Patient Access (e.g., CHAA) preferred but not required.
• Experience in patient registration, insurance verification, or customer service preferred.
• Experience with EHR and scheduling software is an advantage.

Responsibilities

• Greet patients and verify demographic and insurance information.
• Input data into the EHR system accurately.
• Verify insurance coverage and eligibility prior to appointments.
• Obtain prior authorization as required.
• Schedule patient appointments based on availability.
• Explain co-pays and benefits to patients.
• Communicate financial responsibility and payment options.
• Maintain HIPAA confidentiality and collaborate with staff.

Skills

Communication

Attention to detail

Problem solving

Time management

Confidentiality

HIPAA compliance

Tech skills

Education

CHAA certification

Healthcare experience

Tools

Microsoft Office

Patient management software

Job description

Resurgens Orthopaedics is seeking a Patient Access Representative to greet patients, verify demographics and insurance, and input data into the EHR system with accuracy.

The role includes verifying coverage, obtaining prior authorizations, scheduling appointments, and explaining financial responsibilities to patients while maintaining HIPAA standards. Prior experience in healthcare registration and familiarity with scheduling software are preferred.