Patient Access Coordinator II — Scheduling & Billing

Highmark Health Company; Pittsburgh (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access associate to manage scheduling, preregistration, and financial clearance for patients. You will verify benefits, collect liabilities, and communicate clearly with patients and providers to ensure smooth service delivery.

The role emphasizes accurate data handling, adherence to HIPAA, and teamwork within AHN’s patient access team. Training is provided, with opportunities to contribute to process improvements and patient satisfaction.

Qualifications

• High school diploma or GED required or equivalent combination of education and experience.
• Two years of related experience in medical, financial services, or customer service environment.
• Experience operating a PC and using software applications.

Responsibilities

• Handle scheduling, preregistration, and validate demographic data.
• Verify insurance information and authorization/ referral requirements.
• Identify patient financial responsibilities and process estimates and payments.
• Deliver positive patient experience and maintain relationships with patients and staff.
• Support productivity and adopt processes to improve performance.
• Follow organizational policies and complete required trainings.
• Assist team members and escalate issues when needed.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Verbal communication

Education

High school diploma or GED

2 years related experience

HFMA certification (preferred)

RCM certification (preferred)

Job description

Allegheny Health Network is seeking a Patient Access associate to manage scheduling, preregistration, and financial clearance for patients. You will verify benefits, collect liabilities, and communicate clearly with patients and providers to ensure smooth service delivery.

The role emphasizes accurate data handling, adherence to HIPAA, and teamwork within AHN’s patient access team. Training is provided, with opportunities to contribute to process improvements and patient satisfaction.