Patient Access Coordinator II-Frontline Patient Experience

Highmark Health Company; Pittsburgh (Allegheny County); On-site; USD 25,000 - 33,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access specialist to handle scheduling, preregistration and financial clearance with patients and families. You will verify insurance, obtain authorizations or referrals, compute estimates of financial responsibility, and help ensure accurate billing in the ADT system.

Collaboration with care teams and providers will be essential to deliver a positive patient experience.

Qualifications

• Minimum high school diploma or GED; or equivalent experience.
• Two years of related experience in medical financial services or customer service.
• Call center experience preferred; HIPAA compliance awareness.
• Certification in Healthcare Financial Management or Revenue Cycle helpful.

Responsibilities

• Schedule patient appointments and perform preregistration tasks.
• Validate patient demographics and verify medical benefits.
• Obtain and review insurance information and plan codes.
• Estimate patient financial responsibilities and collect liabilities.
• Communicate with physicians, payors, and care teams regarding authorizations and referrals.
• Assist in training teammates and support operational workflow.

Skills

Scheduling

Pre-registration

Financial clearance

Authorization verification

Referral validation

Patient communication

Collecting payments

Education

High school diploma or GED

2+ years related experience

Job description

Allegheny Health Network is seeking a Patient Access specialist to handle scheduling, preregistration and financial clearance with patients and families. You will verify insurance, obtain authorizations or referrals, compute estimates of financial responsibility, and help ensure accurate billing in the ADT system.

Collaboration with care teams and providers will be essential to deliver a positive patient experience.