Patient Access & Care Coordination Specialist

PT Solutions Physical Therapy; Palm Harbor (FL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Performance incentives

Professional development

Career progression

Paid time off

Race entry reimbursements

Job summary

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Palm Harbor, FL. You will greet patients, manage check-in/check-out, verify information, and coordinate follow-ups to ensure a smooth clinic flow.

You’ll handle payments, explain financial responsibilities, and maintain daily financial records while supporting front-office operations across scheduling, referrals, and EMR documentation. The role emphasizes compliance and patient-centered service.

Qualifications

• High school diploma or GED equivalent.
• 1–2 years customer service or healthcare front office experience preferred.
• Experience using EMR systems and scheduling platforms.
• Must meet all compliance, background check, and onboarding requirements.

Responsibilities

• Greet patients, manage check-in/check-out, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure HIPAA compliance, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Communication

Multitasking

Attention to detail

Payments handling

MS Office

Empathetic service

HIPAA compliance

Team collaboration

Education

High School or GED diploma

Tools

EMR systems

Scheduling platforms

Job description

PT Solutions Physical Therapy is seeking a Patient Access Coordinator in Palm Harbor, FL. You will greet patients, manage check-in/check-out, verify information, and coordinate follow-ups to ensure a smooth clinic flow.

You’ll handle payments, explain financial responsibilities, and maintain daily financial records while supporting front-office operations across scheduling, referrals, and EMR documentation. The role emphasizes compliance and patient-centered service.