Patient Access Coordinator — Front Office (Healthcare)

humana; Shreveport (LA); Vor Ort; USD 38.000 - 46.000; Vollzeit

Benefits dieser Stelle

Bonus incentive plan

401(k) retirement savings plan

Paid time off

Zusammenfassung

Humana is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator on site at a clinic in Shreveport. You will ensure data accuracy, verify patient identity and insurance, and manage the front door flow to support high provider throughput.

Responsibilities include pre-visit prep, digital intake, queue management, and point-of-service collections, with a focus on empathy and clear communication to drive patient satisfaction and clinic financial health.

Qualifikationen

• Proficient with standard computer apps and EMR systems.
• Knowledge of patient eligibility and benefits workflows.
• Experience using scheduling tools to optimize staffing and flow.

Aufgaben

• Pre-Visit Preparation: Review schedule 24-48 hours ahead for missing docs or gaps.
• Digital-First Intake: Facilitate digital check-in with accurate demographics and consents.
• Queue & Wait-Time Management: Monitor queues and communicate delays to patients.
• POS Collections: Discuss financial responsibility and process payments with accuracy.
• Exit & Outreach: Complete checkout, schedule follow-ups and outreach for no-shows.

Kenntnisse

Computer literacy

Patient eligibility

Scheduling systems

Jobbeschreibung

Humana is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator on site at a clinic in Shreveport. You will ensure data accuracy, verify patient identity and insurance, and manage the front door flow to support high provider throughput.

Responsibilities include pre-visit prep, digital intake, queue management, and point-of-service collections, with a focus on empathy and clear communication to drive patient satisfaction and clinic financial health.