Patient Access Coordinator: Front Desk & Billing

humana; Surprise (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival to checkout. You will act as the Patient Access Coordinator, verifying eligibility and guiding patients through the clinic flow on-site in Surprise, AZ.

Your responsibilities include preparing schedules, digitizing intake, managing queues, handling POS collections, and coordinating follow-ups, all while maintaining data integrity and high patient

Qualifications

• Basic computer literacy and knowledge of patient eligibility and benefits.
• Ability to handle patient concerns with empathy and maintain rapport.
• Strong time-management and multitasking abilities.
• Effective communication with patients and clinic staff.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Queue & Wait-Time Management: Monitor waiting room and EMR task queues; communicate delays to patients and staff.
• Point-of-Service (POS) Collections: Discuss financial responsibility with patients and process payments with daily drawer reconciliation.
• Exit & Outreach: Conduct the checkout process, schedule follow-ups, and manage outreach for no-shows or preventive care appointments.

Skills

Customer service

Communication

Time management

Empathy

Data accuracy

Tools

Scheduling systems

EMR systems

Job description

Humana is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival to checkout. You will act as the Patient Access Coordinator, verifying eligibility and guiding patients through the clinic flow on-site in Surprise, AZ.

Your responsibilities include preparing schedules, digitizing intake, managing queues, handling POS collections, and coordinating follow-ups, all while maintaining data integrity and high patient