Patient Access Coordinator — Front Office Champion

Humana, Inc.; United States; Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Disability and life insurance

Descripción de la vacante

Humana, Inc. is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

This onsite role reports to the Center Administrator and drives data integrity, patient readiness, and revenue collection at the point of service. You will manage pre-visit prep, digital intake, queue management, POS collections, and post-visit outreach while upholding HIPAA and customer service standards.

Formación

• Knowledge of computer literacy, patient eligibility and benefits
• Scheduling systems for staffing optimization
• EMR systems and patient data management
• PHI and cash handling responsibilities

Responsabilidades

• Pre-Visit Preparation: review schedule 24-48 hours in advance to identify gaps
• Digital-First Intake: facilitate patient check-in using digital tools
• Queue and Wait-Time Management: monitor waiting room and EMR queues
• Point-of-Service (POS) Collections: discuss financial responsibility and process payments
• Exit and Outreach: complete checkout, schedule follow-ups, outreach for missed or preventive care

Conocimientos

Customer service

Data entry

Communication

Team coordination

Educación

Medical receptionist certificate

Herramientas

EMR systems

Scheduling software

Descripción del empleo

Humana, Inc. is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

This onsite role reports to the Center Administrator and drives data integrity, patient readiness, and revenue collection at the point of service. You will manage pre-visit prep, digital intake, queue management, POS collections, and post-visit outreach while upholding HIPAA and customer service standards.