Patient Access Concierge - Front Desk in Healthcare

Humana, Inc.; Phoenix (AZ); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision benefits

401(k) retirement savings plan

Paid time off and holidays

Paid parental and caregiver leave

Disability insurance

Life insurance

Descripción de la vacante

Humana, Inc. (CenterWell Senior Primary Care) is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience onsite from pre-arrival through checkout.

You will verify patient identity, assist with insurance, collect copays, and support provider throughput in a high-volume clinic environment. The role emphasizes data integrity, empathy, and collaboration with clinical teams, with responsibilities spanning pre-visit prep, digital intake,

Formación

• Experience with patient eligibility and benefits processing.
• Familiarity with scheduling systems for staffing optimization.
• Experience with EMR systems and patient data management.
• Customer service experience as a front desk receptionist.

Responsabilidades

• Pre-Visit Preparation: review schedule 24-48 hours in advance and resolve gaps.
• Digital-First Intake: facilitate patient check-in using digital tools and complete demographics.
• Queue and Wait-Time Management: monitor queues and communicate delays to patients and staff.
• Point-of-Service (POS) Collections: discuss financial responsibility and process payments.
• Exit and Outreach: complete checkout and schedule follow-ups, outreach for missed appointments.

Conocimientos

Computer literacy

Patient eligibility and benefits

Scheduling systems for staffing

EMR systems and patient data

Educación

Medical receptionist certificate

Descripción del empleo

Humana, Inc. (CenterWell Senior Primary Care) is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience onsite from pre-arrival through checkout.

You will verify patient identity, assist with insurance, collect copays, and support provider throughput in a high-volume clinic environment. The role emphasizes data integrity, empathy, and collaboration with clinical teams, with responsibilities spanning pre-visit prep, digital intake,