Patient Access & Front Desk Coordinator

Humana, Inc.; Portsmouth (VA); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off and holidays

Descripción de la vacante

Humana, Inc. is seeking a Front Office Healthcare Support professional to deliver a safe, accurate patient experience onsite from pre-arrival through checkout.

You will act as the Patient Access Coordinator, ensure data quality and revenue integrity, and coordinate patient flow through the center. The role includes pre-visit preparation, digital intake, queue management, and at-service collections, with a focus on empathy and clear communication to support patient satisfaction and clinic

Formación

• Knowledge of computer literacy, patient eligibility and benefits, and EMR systems.
• Ability to follow workflows for scheduling, billing and data management.
• Strong communication skills and attention to detail.

Responsabilidades

• Pre-visit preparation: review schedules 24–48 hours ahead to identify gaps.
• Digital-First intake: assist patient check-in and verify demographics and consents.
• Queue and wait-time management: monitor EMR queues and communicate delays.
• POS collections: discuss financial responsibility and process payments.
• Exit and outreach: schedule follow-ups and outreach for missed or preventive care.

Conocimientos

Computer literacy

Patient eligibility

Scheduling systems

EMR systems

Descripción del empleo

Humana, Inc. is seeking a Front Office Healthcare Support professional to deliver a safe, accurate patient experience onsite from pre-arrival through checkout.

You will act as the Patient Access Coordinator, ensure data quality and revenue integrity, and coordinate patient flow through the center. The role includes pre-visit preparation, digital intake, queue management, and at-service collections, with a focus on empathy and clear communication to support patient satisfaction and clinic