Patient Access Coordinator - Front Desk & Care Experience

Humana, Inc.; Richland Hills (TX); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Job summary

Humana, Inc. seeks a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout.

The role is onsite, reports to Center Administrator, and focuses on data quality, revenue integrity, and coordinating patient flow through the clinic. You will engage in digital onboarding, collect co-pays, and help schedule follow-ups while maintaining PHI privacy.

Qualifications

• Knowledge: Computer literacy, Patient Eligibility and benefits using scheduling systems to optimize staffing.
• Skills: Handle patient concerns while maintaining rapport; follow defined workflows; manage scheduling and follow-up.
• Abilities: Manage multiple tasks simultaneously while maintaining accuracy; maintain complete records.
• Essential Behaviors: Reliability, punctuality, integrity with Protected Health Information and cash.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and Patient-Ready signals are completed accurately.
• Queue & Wait-Time Management: Monitor waiting room and EMR task queues; communicate delays to patients and staff.
• Point-of-Service (POS) Collections: Discuss financial responsibility with patients and process payments with daily drawer reconciliation.
• Exit & Outreach: Conduct checkout, schedule follow-ups, and manage outreach for no-shows or preventive care appointments.
• Use your skills to make an impact

Skills

Computer literacy

Patient eligibility

Scheduling systems

Handle patient concerns

Follow workflows

Time management

Phone etiquette

Record keeping

Team collaboration

PHI compliance

Job description

Humana, Inc. seeks a Front Office Healthcare Support professional to ensure a safe, accurate patient experience from pre-arrival through checkout.

The role is onsite, reports to Center Administrator, and focuses on data quality, revenue integrity, and coordinating patient flow through the clinic. You will engage in digital onboarding, collect co-pays, and help schedule follow-ups while maintaining PHI privacy.