Patient Access Coordinator & Front Desk Specialist

CenterWell; Frankfort (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Competitive benefits

Job summary

CenterWell, part of Humana, is hiring a Front Office Healthcare Support professional to deliver a welcoming patient experience onsite. You will verify identities and insurance, coordinate arrival, and assist with check-in, payments, and follow-up care to support provider throughput and timely visits.

You will work with EMR and scheduling tools, maintain accurate records, and collaborate across teams to improve patient satisfaction and clinic efficiency.

Qualifications

• Knowledge of patient eligibility and benefits verification and data accuracy.
• Experience with EMR and patient data management workflows.
• Ability to follow defined front-office processes and handle PHI with integrity.

Responsibilities

• Pre-Visit Preparation: review schedules 24–48 hours ahead to identify gaps.
• Digital-First Intake: assist patient check-in using digital tools and complete demographics and consents.
• Queue and Wait-Time Management: monitor queues and communicate delays to patients and staff.
• Point-of-Service (POS) Collections: discuss financial responsibility, collect payments, and reconcile cash drawer.
• Exit and Outreach: complete checkout, schedule follow-ups, and outreach for missed appointments.

Skills

Computer literacy

Patient eligibility and benefits

Scheduling systems

EMR systems

Patient communication

Multitasking

Record keeping

Team collaboration

PHI handling

Customer service

Education

Medical receptionist certificate from a specialty school

Tools

Scheduling software

EMR software

Job description

CenterWell, part of Humana, is hiring a Front Office Healthcare Support professional to deliver a welcoming patient experience onsite. You will verify identities and insurance, coordinate arrival, and assist with check-in, payments, and follow-up care to support provider throughput and timely visits.

You will work with EMR and scheduling tools, maintain accurate records, and collaborate across teams to improve patient satisfaction and clinic efficiency.