Patient Access Coordinator — Front Office Hero

Humana, Inc.; New Albany (IN); Vor Ort; USD 38.000 - 46.000; Vollzeit

Zusammenfassung

The Humana CenterWell Senior Primary Care in New Albany, IN is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will serve as the Patient Access Coordinator, safeguarding data quality and revenue integrity while guiding patients through the clinic workflow.

Responsibilities include pre-visit preparation, digital-first intake, queue and wait-time management, POS collections, and outbound

Qualifikationen

• Computer literacy with patient eligibility and benefits knowledge.
• Experience using scheduling systems to optimize staffing levels.
• Ability to handle patient concerns with rapport and professionalism.
• Maintain accurate and complete records across tasks.
• Protect patient information and cash handling ethics.

Aufgaben

• Pre-visit preparation and missing documentation checks.
• Facilitate digital check-in with complete demographics and consents.
• Monitor queues and communicate delays to patients and staff.
• Discuss financial responsibility and process payments with integrity.
• Conduct checkout and schedule follow-ups; handle no-shows outreach.
• Leverage skills to impact clinic operations.

Kenntnisse

Empathy

Clear communication

Time management

Multitasking

Patient interaction

Tools

EMR systems

Scheduling software

Digital check-in tools

Jobbeschreibung

The Humana CenterWell Senior Primary Care in New Albany, IN is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will serve as the Patient Access Coordinator, safeguarding data quality and revenue integrity while guiding patients through the clinic workflow.

Responsibilities include pre-visit preparation, digital-first intake, queue and wait-time management, POS collections, and outbound