Orthopedics Front Desk Coordinator | Patient Scheduling

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY is seeking a dedicated Medical Receptionist to support office operations and ensure efficient patient care. The role collaborates with staff to maintain accurate schedules, process registrations, collect payments, and handle communications.

The candidate will manage phone lines, assist with check-in/out, and support front desk tasks while upholding confidentiality and professional service standards.

Qualifications

• High school graduate or equivalent; 1–2 years’ experience preferred.
• Familiar with multi-line phones and office equipment.
• Strong written and oral communication; customer service oriented.
• Orientation and continuing education in related areas.
• Knowledge of service-related terminology and good interpersonal skills.

Responsibilities

• Promote a healthy work environment.
• Schedule appointments on provider schedules.
• Review schedules based on provider preference lists and update accordingly.
• Communicate with management regarding goals, needs and concerns.
• Pre-registration for patients.
• Review revenue reports to ensure charges are billed correctly.
• Collect co-pays and balances for patients.
• Check in patients for appointments.
• Check out patients after appointments.
• Handle incoming and outgoing phone calls.
• Scan and fax documentation.
• Make confirmation phone calls.

Skills

Multi-line phones

PC software

Office equipment

Communication skills

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Secretarial training / business school

Tools

PC and software knowledge

Office equipment knowledge

Job description

St. Joseph's Health in Syracuse, NY is seeking a dedicated Medical Receptionist to support office operations and ensure efficient patient care. The role collaborates with staff to maintain accurate schedules, process registrations, collect payments, and handle communications.

The candidate will manage phone lines, assist with check-in/out, and support front desk tasks while upholding confidentiality and professional service standards.