Orthopedics & Spine Front Desk & Scheduling Specialist

St. Joseph's Health; City of Syracuse (NY); On-site; USD 26,000 - 34,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY is seeking a full-time Medical Receptionist to support office operations and deliver efficient, patient-centered service.

You will work with staff to manage scheduling, registration, check-in/out, and phone coverage. Responsibilities include pre-registration, reviewing provider schedules, collecting co-pays, scanning documents, and communicating with management to meet performance goals.

Qualifications

• High school diploma or equivalent required; secretarial training a plus.
• One to two years’ experience preferred in an office/administrative role.
• Strong written and oral communication skills; confidentiality maintained.

Responsibilities

• Schedule appointments on provider schedules.
• Pre-registration and patient check-in/check-out.
• Review schedules based on provider preferences and update accordingly.
• Handle phone support, incoming/outgoing calls, and message delivery.
• Collect co-pays and balances due; review revenue reports for billing accuracy.
• Scan and fax documentation; confirm appointments with patients.

Education

High school diploma or equivalent

Business school or secretarial training a plus

Experience in an office/medical setting

Tools

PC terminals

Multi-line telephone system

Fax machine

E-mail system

Job description

St. Joseph's Health in Syracuse, NY is seeking a full-time Medical Receptionist to support office operations and deliver efficient, patient-centered service.

You will work with staff to manage scheduling, registration, check-in/out, and phone coverage. Responsibilities include pre-registration, reviewing provider schedules, collecting co-pays, scanning documents, and communicating with management to meet performance goals.