Evening Patient Access Specialist

St. Joseph's Health; City of Syracuse (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

St. Joseph's Health in Syracuse, NY is seeking a Patient Access Representative for the front-end. You will interact with patients and staff, handle registrations, and ensure financial accuracy for co-pays and past balances.

The role includes desk and bedside registration, pre-registration, and cross-training across Patient Access areas. Evening shift, full-time, with weekend/holiday rotation; EPIC proficiency preferred.

Qualifications

• High school diploma required; 2–3 years progressive experience in patient access or related field preferred.
• AAS or Bachelor's degree is a plus; supervisory experience a plus.
• Proficiency with EPIC and related hospital information systems highly desired.

Responsibilities

• Admitting/checking patients on Emergency and CPEP boards.
• Ensure proper documentation with patient charts, bracelets, and labels.
• Maintain cash handling and balance petty cash drawer.
• Schedule imaging and newborn tests; cross-train across Patient Access locations.
• Escalate accounts not financially secure to leadership; maintain HIPAA compliance.

Skills

Patient access experience

EPIC system knowledge

Interpersonal skills

Attention to detail

Education

High school diploma required

AAS or Bachelor's degree preferred

Job description

St. Joseph's Health in Syracuse, NY is seeking a Patient Access Representative for the front-end. You will interact with patients and staff, handle registrations, and ensure financial accuracy for co-pays and past balances.

The role includes desk and bedside registration, pre-registration, and cross-training across Patient Access areas. Evening shift, full-time, with weekend/holiday rotation; EPIC proficiency preferred.