Patient Access Coordinator: Front Desk Champion

Humana Inc; Mesa (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana Inc, CenterWell Senior Primary Care in Mesa, AZ, is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while guiding patients through the clinic.

This on-site role emphasizes empathy, efficient scheduling, and reliable cash handling, with 40 hours weekly and a base salary of $38,000 to $45,800,

Qualifications

• Computer literacy.
• Patient Eligibility and benefits.
• Using scheduling systems to optimize staffing levels.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the 'checkout' process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Manage time and tasks

Handle incoming calls

Maintain accurate records

Work effectively across teams

Tools

Scheduling systems

Job description

Humana Inc, CenterWell Senior Primary Care in Mesa, AZ, is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout. You will serve as the Patient Access Coordinator, ensuring data quality and revenue integrity while guiding patients through the clinic.

This on-site role emphasizes empathy, efficient scheduling, and reliable cash handling, with 40 hours weekly and a base salary of $38,000 to $45,800,