Front Office Specialist: Patient Access & Experience

Humana Inc; College Park (MD); On-site; USD 38,000 - 46,000; Full time

Job summary

Humana, Inc. in Maryland seeks a Front Office Healthcare Support professional to serve as Patient Access Coordinator onsite.

You ensure data quality, manage the patient flow from pre-arrival to checkout, and support revenue integrity while delivering a compassionate, accurate patient experience. The role emphasizes digital intake, POS collections, scheduling, and coordinating with clinic teams to reduce wait times and improve throughput.

Qualifications

• Knowledge: Computer literacy, Patient Eligibility and benefits
• Using scheduling systems to optimize staffing levels

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with high integrity and daily drawer reconciliation.
• Exit & Outreach: Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Patient Eligibility

Benefits verification

Scheduling systems

Handle patient concerns

Follow workflows

Manage patient needs

Time management

Professional communication

Accurate records

Team collaboration

Job description

Humana, Inc. in Maryland seeks a Front Office Healthcare Support professional to serve as Patient Access Coordinator onsite.

You ensure data quality, manage the patient flow from pre-arrival to checkout, and support revenue integrity while delivering a compassionate, accurate patient experience. The role emphasizes digital intake, POS collections, scheduling, and coordinating with clinic teams to reduce wait times and improve throughput.