Patient Access Coordinator — Front Office Flow & Care

Humana Inc; College Park (MD); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana Inc. is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite at CenterWell Senior Primary Care in Maryland. You will verify patient identity and insurance, assist with check-in, manage queues, and collect co-pays to support revenue integrity.

This role emphasizes accurate data, empathetic patient interaction, and smooth clinic flow. The position is full-time (40 hours per week) with a competitive pay range ($38,000–$45,800 per year) and

Qualifications

• Knowledge: Computer literacy, patient eligibility and benefits.
• Familiar with scheduling systems to optimize staffing levels.
• Ability to handle patient concerns with empathy and professionalism.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring demographics and consents are complete.
• Queue & Wait-Time Management: Monitor the waiting room and EMR task queues; communicate delays to patients and staff.
• Point-of-Service (POS) Collections: Discuss financial responsibility with patients and process payments with high integrity.
• Exit & Outreach: Conduct checkout, schedule follow-ups, and outreach for no-shows or preventive care.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Job description

Humana Inc. is seeking a Front Office Healthcare Support professional to serve as the Patient Access Coordinator onsite at CenterWell Senior Primary Care in Maryland. You will verify patient identity and insurance, assist with check-in, manage queues, and collect co-pays to support revenue integrity.

This role emphasizes accurate data, empathetic patient interaction, and smooth clinic flow. The position is full-time (40 hours per week) with a competitive pay range ($38,000–$45,800 per year) and