Patient Access Coordinator & Front Desk Champion

Conviva Care Solutions; Mesa (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Time off including holidays and leave

Disability and life insurance

Job summary

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional for Mesa, AZ. You will manage patient check-in, insurance verification, and POS collections to support center flow and revenue integrity.

As the first and last contact, you will communicate empathetically, ensure accurate data, and coordinate with clinical staff to minimize wait times while maintaining PHI security and quality records.

Qualifications

• Must have a medical receptionist certificate or equivalent training.
• Experience with patient eligibility and benefits is required.
• Strong knowledge of scheduling, EMR, and data management is expected.

Responsibilities

• Pre-Visit Preparation: review schedule 24–48 hours ahead for gaps.
• Digital-First Intake: assist patient check-in with digital tools and complete demographics.
• Queue and Wait-Time Management: monitor queues and communicate delays.
• Point-of-Service (POS) Collections: discuss financial responsibility and process payments.
• Exit and Outreach: complete checkout and schedule follow-ups.

Skills

Computer literacy

Patient eligibility and benefits

Scheduling systems for staffing

EMR systems and patient data mgmt

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Time and task management

Handle incoming calls professionally

Maintain accurate records

Cross-team collaboration

Education

Medical receptionist certificate from a specialty school

Job description

CenterWell Senior Primary Care is seeking a Front Office Healthcare Support professional for Mesa, AZ. You will manage patient check-in, insurance verification, and POS collections to support center flow and revenue integrity.

As the first and last contact, you will communicate empathetically, ensure accurate data, and coordinate with clinical staff to minimize wait times while maintaining PHI security and quality records.