Patient Access Concierge - Front Office & Flow

Humana, Inc.; Las Vegas (NV); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) retirement savings plan

Paid time off

Disability benefits

Life insurance

Job summary

CenterWell Senior Primary Care in Las Vegas, NV, is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

As a Patient Access Coordinator onsite, you verify patient identity and insurance with accuracy, manage the front door, coordinate check-in with digital tools, handle POS collections, and ensure smooth scheduling and follow-up across clinical teams.

Qualifications

• Knowledge of patient eligibility and benefits and ability to use scheduling systems to improve staffing levels.
• Ability to handle patient concerns while maintaining partnership and following defined workflows.
• Maintain accurate records and collaborate effectively across scheduling and follow-up with clinical teams.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and 'Patient-Ready' signals are completed accurately.
• Queue & Wait-Time Management: Monitor waiting room and EMR task queues; communicate delays transparently to patients and staff.
• Point-of-Service (POS) Collections: Discuss financial responsibility with patients and process payments with integrity and daily drawer reconciliation.
• Exit & Outreach: Conduct checkout, schedule follow-ups, and manage outbound outreach for no-shows or preventive care appointments.
• Use your skills to make an impact: collaborate to improve patient experience and clinic operations.

Skills

Computer literacy

Patient eligibility

Scheduling systems

Time management

Professionalism

Job description

CenterWell Senior Primary Care in Las Vegas, NV, is seeking a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

As a Patient Access Coordinator onsite, you verify patient identity and insurance with accuracy, manage the front door, coordinate check-in with digital tools, handle POS collections, and ensure smooth scheduling and follow-up across clinical teams.