Patient Access Coordinator - Front Desk & Care Experience

Hanger; Roswell (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Holidays

PTO

Medical, Dental, Vision benefits

401(k) savings

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. in Roswell, NM seeks a friendly front office receptionist to ensure a seamless patient and staff experience. You will greet patients, verify demographics, manage check-in, assist with insurance details, and coordinate appointments while supporting the Revenue Cycle Management team.

Ideal candidates have receptionist or medical front office exposure, strong communication, computer proficiency, and a willingness to handle diverse front desk tasks with a patient-centered approach.

Qualifications

• High school diploma or equivalent required.
• Prefer experience in medical front office or receptionist role.
• Must have, or be eligible to obtain, a valid driver’s license and driving record.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management (RCM) to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal communication

Written communication

Telephone skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Windows

Email

Job description

Hanger, Inc. in Roswell, NM seeks a friendly front office receptionist to ensure a seamless patient and staff experience. You will greet patients, verify demographics, manage check-in, assist with insurance details, and coordinate appointments while supporting the Revenue Cycle Management team.

Ideal candidates have receptionist or medical front office exposure, strong communication, computer proficiency, and a willingness to handle diverse front desk tasks with a patient-centered approach.